Sunday, March 22, 2020
The Right to Die, and Doctor-Assisted Suicide free essay sample
The Mission of Late Dr. Jack Kevorkian Imagine a patient in a hospital suffering from the AIDS disease. And since his diagnosis he has suffered from two bouts of pneumonia, chronic, severe sinus and skin infections, severe seizures, and extreme fatigue. Seventy percent of his vision is already lost, and the disease has gone terminal. He has requested that his doctor prescribe him medicine that would kill him thus ending his suffering. This is exactly what Dr. Jack Kevorkian has been fighting for his entire life. To shed positive light upon the controversial subject of Physician-Assisted Suicide. A little back story on Dr. Jack Kevorkian. Kevorkian was the son of Armenian refugees who came to America to escape the Turkish genocide. His early talents ranged from hand-made woodwork, linguistics, to science experiments conducted in his basement. He then became a pathologist, devoting his life to the unusual task of showing the positives and social benefits from death. We will write a custom essay sample on The Right to Die, and Doctor-Assisted Suicide or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page He did not just take on the medical establishment and the law; throughout his life he dared to challenge a taboo as old as human civilization ââ¬â the taboo against deathâ⬠(Nicol, Wylie 2) Kevorkian was very outspoken and intensely committed to the causes that he believed in. He also lacked the ability to lie, so much, that its said that whenever he played poker with his friends, that he never bluffed, and if he bet everyone else folded. Kevorkian built a machine where patients, through self implanted pumps, have the ability to self-control the does of pain medication that they receive. And now the amount of doctors who quietly comply with a patients request for a lethal does of medication is slowly rising up. Kevorkian made headlines by evading countless prosecutions, but then a case came up that no one could ignore, a case where a man so deteriorated due to his illness, that he could not operate the machine properly requiring Kevorkian to personally inject the lethal dose of medication himself. This mans name is Tom Youk and his case made the biggest impact on Kevorkians life. Youk was diagnosed with ALS, a neuromuscular disorder caused by the death of the motor nerve cells that control voluntary muscle movement. Youks condition got worse and worse, making him unable to move his arms and legs, extreme difficulty in speaking, and having no control of his jaw and tongue causing Youk to choke on his own spit. Every doctor he would visit would just prescribe him a different ineffective pain medication that would do no benefit to his condition. Youk had asked several doctors to help him commit suicide but each one would not help him with his request. Then his family contacted Kevorkian, and after very careful research on Youks medical records, Kevorkian obliged to go through with his treatment. Kevorkian would later say, He just was terrified of choking to death, and he must have felt that he was on the verge of it. And I couldnt have him suffer in that kind of frame of mind because if a man is terrified, its up to me to dispel that terror. â⬠(Nicol, Wylie 9) Through multiple times, Kevorkian made sure that the patient had control over their death, for example, he would hook up a sedative t hat would go through a patients IV, stopping the patients heart if that patient would push a button. Youk was different, because he did not have the ability to physically activate a switch that would release a sedative that would kill him so he requested that Kevorkian would personally give the injection himself. Kevorkians thought on this was that he would make a statement to the public after assisting Youk, win the court case, and then hopefully this would relieve the fear doctors had in doing the things that he did. Kevorkian recorded the process on tape, read a consent form to Youk, and the next following day, upon Youks request, injected the lethal sedative into Youks IV. After the video being released to the public huge debates both medically and legally broke out. Three days later the state of Michigan charged Kevorkian for first-degree murder. When interviewed for ABCs 60 Minutes Kevorkian was portrayed as ââ¬Å"Dr. Deathâ⬠a man who caused another man to die and did not even seemed bother by it. After several trials, Jack Kevorkian was sentenced to 25 years in a maximum-security penitentiary. His health began to fail when in prison. He broke two ribs after falling in the recreation yard. He suffered from a double hernia, suffered from high blood pressure, cardiovascular disease, arthritis, adrenal insufficiency, chronic pulmonary obstruction disease, cataracts, and Hepatitis C. He was suffering the same fate as Tom Youk only this time he had no one to relieve his suffering. By 1999 Dr. Kevorkian became the poster boy for assisted suicide. Physician-Assisted suicide was made legal in the state of Oregon, and 86 percent of the country supported physician-assisted suicide to be made legal nationwide. A lot of people do not know the difference between euthanasia and physician-assisted suicide. ââ¬Å"If a third party performs the last act that intentionally causes a patientââ¬â¢s death, euthanasia has occurred On the other hand, if the person who dies performs the last act, assisted suicide has taken place. â⬠(Hamlon, Marker) There are always two sides to every argument. One who supports a cause and another that opposes the cause. A large group of people are giving their support in trying to legalize physician-assisted suicide and euthanasia nationally. Richard Ikeda, a doctor who cares for low-income elderly patients, has stated, ââ¬Å"When cure is no longer possible, the majority of Californians, and the majority of California physicians, want dying patients to have the right to make end-of-life choices in accord with their own values and beliefs This week [October 27, 2007] completed ten years experience with Oregons death with dignity laws, and all studies show end-of-life care has improved for all Oregonians. â⬠(31) More and more physicians are trying to legalize physician-assisted suicide nationally to benefit for their suffering patients. An example of where physician-assisted suicide would benefit a patient would be Percy Bridgman. Bridgman was a Nobel-Prize winning physicist suffering from terminal cancer at the age of seventy nine. He was wracked with pain and drained of hope that he mustered up the courage to pull the trigger of a gun ending his own life forcing others to the agony of discovering his bloody and mangled body. Another example would be James Poe, who is a sixty-nine year old man suffering from emphysema which suffocates him time to time as well as heart failure due to his pulmonary disease. He must be hooked up to an oxygen tank at all times and needs to take morphine regularly to calm his anxiety due to his suffocation. He is mentally competent and has requested to commit suicide by taking physician-prescribed pills. There are countless more cases where patients would have benefited from physician-assisted suicide or euthanasia. Thomas A. Bowden, a legal analyst at the Ayn Rand Institute, states that individuals actually have the legal right to choose death. What lawmakers must grasp is that there is no rational basis upon which the government can properly prevent any individual from choosing to end his own life. When religious conservatives enact laws to enforce the idea that their God abhors suicide, they threaten the central principle on which America was founded onâ⬠(Bowden 36) The Declaration of Independence states that each individual person exists as an end for himself. This means that no one can interfere with this persons right to live or not and that no one may obstruct this persons sense of his own happiness. If happiness were to be blocked by a dreaded disease though, and the end result is a very slow and painful death, then why try to obstruct a persons decision to end their suffering? Society should not have to give anyone the permission to end his or her life, it is their choosing, their right. So a doctor willing to assist a completely mentally sane person to end his or her own life to end at heir suffering due to an illness that is untreatable and non-curable then that doctor should also have the right to do their bidding. Religious conservatives also have no legal right to force their beliefs upon a person if that person wants to end their life to end their suffering. Speaking of religion on the issue, actual ministers and religious people have begin to find loop holes in the text and started to try and prove that physician-assisted suicide was actually very moral. Alvaro Vargas Llosa, senior and director of the Center of Global Prosperity at the Independent Institute, has stated that the religious argument against euthanasia contradicts a Judeo-Christian tradition. The religious argument against euthanasia-that it violates the sanctity of life-contradicts the single most powerful premise of the Judeo-Christian tradition: that God gives every person free will. â⬠(Llosa 69) It basically undermines the belief that the spirit outlives the body. These conservatives are putting mercy on the useless body rather than the everlasting soul that is suffering. A few other contradictions: Jews perishing at Masada rather than being enslaved or Christians martyring themselves rather than betray God by bowing to a Roman deity. The death of a terminally ill patient can lift off the pain and the suffering of not only the patient, but the patients family as well. No more do they have to here their wails of pain or seeing them suffer before their eyes, just the simple fact that they know that their loved one is at peace can bring happiness through the whole family. By making a life and death situation, this person is making a choice to help someone left behind. And helping another brings a higher value to a persons own existence. As Minister Kenneth W. Phifer put it, ââ¬Å"To choose death sooner rather than later can be an act of high moral stature. Mere existence is not an absolute value. â⬠(71) Religious conservatives may have their morals and their excuses as to why physician-assisted suicide and euthanasia may seem sinful within their eyes but these statements listed above has contradicted and proven that a person can still have strong religious beliefs, but still can take consider that physician-assisted suicide is still an acceptable way to relieve themselves of suffering a long awaited and painful death even from their own gods eyes. Today, death is more of an urgent issue due to an increase in medical knowledge and technology. Not all pain can be managed though. No one should have the right to force someone to face grievous pain because they think it is more moral. No one should deny anyone the right to end their own life to end their suffering because it does not seem right in their eyes. ââ¬Å"Furthermore, doctors cannot always be healers. Each of us will come to a point in life when no medical treatment will help us, save perhaps to relieve our pain. At that point, when our condition is terminal, what we need more than anything else is intelligent compassion. (Phifer 77) Sometimes what terminal patients need is not medication to ease their physical pain, but sometimes true compassion and knowing of what they are going through. Medication for the soul to soothe their emotional pain, to help them ease into death peacefully. A lot of doctors do this method called the ââ¬Å"double effectâ⬠and religious communities support this. What the ââ¬Å"double effectâ⬠is, is that it is a principle where doctors prescribe medication for pain even though they know that the level of medication will kill the patient. Even Pope John Paul II approves of the ââ¬Å"double effectâ⬠. It is licit to relieve pain by narcotics, even when the result decreased consciousness and a shortening of life. â⬠(Pope John Paul II, The Gospel of Life). A lot of people argue that if physician-assisted suicide were to be made legal, that there would be an increase in suicides among disadvantaged individuals. Well according to the University of Utah, ââ¬Å"legalizing physician-assisted suicide in Oregon and the Netherlands did not result in a disproportionate number of deaths among the elderly, poor, women, minorities, uninsured, minors, chronically ill, less educated or psychiatric patients. (130) The studies showed that within the ten study groups, only the group with AIDS infected people opted for the use of physician-assisted suicide. ââ¬Å"Whereas modern medicine has brought great benefits to humanity, it cannot entirely solve the pain and distress of the dying process. Each person deals with death in their individual way. Which way is determined by their health, their ethics, and personal living conditions. â⬠(Humphry) It just boils down to how the individual reacts to their condition. If a atient is in such unbearable pain and suffering that they want someone to end their life peacefully to relieve their pain, then so be it. No one should have to force their opinion as fact and not allow the patient to do so because of the doctors or familys belief. It all depends on what that one individual wants. It is their life, let them be in control of it. With every group that is for a cause, there is always a group against the cause as well. And when it comes to euthanasia and physician-assisted suicide, things do not change. With a large support group behind these causes comes a large anti-group too. Trudy Chun and Marian Wallace are writers for Concerned Women for America, a conservative, pro-family, pro-life organization. ââ¬Å"The very laws once deigned to protect a persons inalienable right to life now permit the elimination of those deemed unworthy to live. And in the name of compassion, doctors trained to heal and to prolong life are shortening and even snuffing it out altogether. â⬠(Chun, Wallace 41) Doctors swore an oath to keep a patient alive as much and as long as possible no matter what. Killing a patient on purpose goes against everything a doctor stands for, everything a doctor was trained to do. This oath is called the ââ¬Å"Hippocratic Oathâ⬠and within this oath a physician must state, ââ¬Å"I will give no deadly medicine, even when asked. â⬠Physicians are healers and the inability of physicians of preventing death does not mean a physician has the right to cause death. Diane Coleman, and executive director of progress Center for Independent Living, which is a nonprofit nonresidential service and advocacy center operated by and for people with disabilities. Coleman was born with a neuromuscular disability since birth, and was given a life expectancy of twelve years. When she outlived this her diagnosis and expectancy changed as well. Within the next few years she began to develop respiratory problems and began to use a breathing machine at night. ââ¬Å"I had two other friends, one in her 20s and one in her 50s, who needed the same thing. But their doctors discouraged them from it, reinforcing their fears, and either didnt know or didnt disclose what the medical journals said would happen as a result. At an early age they each went into respiratory distress, and died within a month from infections. â⬠(Coleman 190) Doctors today are pushing ways in which to end patients lives shorter rather than prolonging their life and treating their problems to the fullest. Seventy percent of Kevorkians ââ¬Å"terminally illâ⬠patients are said to have not even be terminally ill in the first place, meaning that there was still a chance in saving these individuals lives and if physicians would be allowed to kill their patients on their patients will then a treatment that could actually work may never be found. Ira Byock, director and professor of palliative care at Dartmouth Medical School, states that palliative care should be considered instead of assisted suicide. ââ¬Å"Mortality teaches us a lot about life, if we let it. One thing it teaches is that human life in inherently spiritual, whether or not a person has a religionâ⬠(Byock 227) What hospice is, is that it is an end-of-life option. It is meant to bring comfort, dignity, and calmness in dealing with a terminally ill patient. It brings a sense of compassion and respect for the dignity of each individual patient on how he or she deals and encounters death. Instead of prematurely ending another persons life instantaneously, It makes sure the patient lives life to the very last comfortably and lovingly. It gives the patient the peace of mind that he or she has been made to feel as comfortable as possible and peace of mind to their loved ones by knowing that such care is taking place. As with the pro side of physician-assisted suicide, religion plays a huge part in the anti portion. The Christian understanding of humanity insists that we are not autonomous creatures that have the right to determine when we shall live and when we shall dieâ⬠(Mohler 92) Christians believe that it is Gods duty to determine when a body lives and when a body dies and that if the body were to be slain prematurely at the hand of another person intentionally then that soul would be punished. Religion is an extremely important v ariable when it comes to suicide since suicide is seen to be sinful. Christians believe that life has meaning. That life is not just a course, but a gift. Life is all about experiences and experiences includes good things, happiness, compassion, love, but also experiencing ââ¬Å"the bad tooâ⬠such as pain, and suffering. In all in all religion is a very important factor since most citizens in America are Christians and with the campaign to legalize euthanasia and physician-assisted suicide continues, these supporters must convince these religious conservatives in order to legalize euthanasia and physician-assisted nationally. Again, with every big controversial topic, there will always be a pro side and an anti side. Each group will have their own very good points being made. But the key idea of physician-assisted suicide would not have been made as popular as it is today without the compassionate, influential, and controversial ideas of Dr. Jack Kevorkian. His compassion for seeking out and showing the public the truth of physician-assisted suicide and the goodness it entails is enticing. The amount of court cases he had dodged and accusations he got away from is still remarkable to this day. Though he was known as ââ¬Å"Dr. Deathâ⬠as portrayed by the media, people who really knew Kevorkian knew that he was a very humble, kind, and passionate old man just trying to help the unfortunate. And even though he has since passed, there are still plenty, upon plenty of people out there to make it their lifes work to make sure that Kevorkians vision of a nation that accepts physician-assisted suicide as a legal and moral practice to do on suffering terminal patients comes true.
Thursday, March 5, 2020
Free Essays on Slaying The Minotaur
On Slaying the Minotaur Platoââ¬â¢s ââ¬Å"Phaedoâ⬠discusses many human difficulties and attempts to discover ways to overcome such difficulties. The most important deficiency is the human condition the ââ¬Å"Phaedoâ⬠deals with concerns death and the continuation of the spirit into an afterlife. The plot centers around Socrates and two of his fourteen students who are present named Cebes and Simmias. Socrates, throughout the dialogue, undertakes a task attempting to deny the time where people are most human, the point of death. Socrates tries to show his students an avenue to salvation through a philosophic life. This essay outlines Socrates arguments attempting to overcome and solve the human fear of a final death. Socrates willingly accepts death, but Cebes and Simmias are unhappy about his death. The two donââ¬â¢t understand death as Socrates does; they are not on his level. Cebes and Simmias worry they will die without the comprehension of death Socrates possesses. They are emotionally attached to Socrates and fear death. Socrates must wean both Simmias and Cebes from their attachment to him and to show them not to fear death. Therefore, Socrates must set an example for not only those two, but also for others who fear death and he declares, ââ¬Å"I should make my defense against these charges just as in the Law of courtâ⬠(63B). To calm those fears Socrates gives a speech declaring that at death the Soul completely separates from the body. Socrates puts emphasis on the soul because the body is dying; he recognizes the body and raises the soul. To accomplish his mission Socrates employs three arguments, that of contraries and that from recollection, followed by his ââ¬Å"se cond sailingâ⬠. In the argument of contraries Socrates states, ââ¬Å"letââ¬â¢s investigate whether itââ¬â¢s necessary for whatever has some contrary to be from no where else but from its own contraryâ⬠(70E). He uses the examples of opposites such as little to... Free Essays on Slaying The Minotaur Free Essays on Slaying The Minotaur On Slaying the Minotaur Platoââ¬â¢s ââ¬Å"Phaedoâ⬠discusses many human difficulties and attempts to discover ways to overcome such difficulties. The most important deficiency is the human condition the ââ¬Å"Phaedoâ⬠deals with concerns death and the continuation of the spirit into an afterlife. The plot centers around Socrates and two of his fourteen students who are present named Cebes and Simmias. Socrates, throughout the dialogue, undertakes a task attempting to deny the time where people are most human, the point of death. Socrates tries to show his students an avenue to salvation through a philosophic life. This essay outlines Socrates arguments attempting to overcome and solve the human fear of a final death. Socrates willingly accepts death, but Cebes and Simmias are unhappy about his death. The two donââ¬â¢t understand death as Socrates does; they are not on his level. Cebes and Simmias worry they will die without the comprehension of death Socrates possesses. They are emotionally attached to Socrates and fear death. Socrates must wean both Simmias and Cebes from their attachment to him and to show them not to fear death. Therefore, Socrates must set an example for not only those two, but also for others who fear death and he declares, ââ¬Å"I should make my defense against these charges just as in the Law of courtâ⬠(63B). To calm those fears Socrates gives a speech declaring that at death the Soul completely separates from the body. Socrates puts emphasis on the soul because the body is dying; he recognizes the body and raises the soul. To accomplish his mission Socrates employs three arguments, that of contraries and that from recollection, followed by his ââ¬Å"se cond sailingâ⬠. In the argument of contraries Socrates states, ââ¬Å"letââ¬â¢s investigate whether itââ¬â¢s necessary for whatever has some contrary to be from no where else but from its own contraryâ⬠(70E). He uses the examples of opposites such as little to...
Tuesday, February 18, 2020
Executive Summary (Benchmark Assessment) Essay Example | Topics and Well Written Essays - 1000 words
Executive Summary (Benchmark Assessment) - Essay Example The project will engage public health agencies and the public towards the achievement of the national goals for preventing and treating heart diseases and stroke through the next two decades (Velu & Lip, 2011). Heart diseases and stroke are among the leading causes of death in America today. They are also among the leading causes of disability meaning that they cost the country so much in terms of treatment and control and could cost more in the future if steps are not taken to address the problem. Therefore, this project will be a step and a vision towards contributing to the steps to combat the dangers of heart diseases and stroke in the country (Velu & Lip, 2011). The project targets both the adult and teenage populations. Adults are more affected by heart diseases and stroke. It has been estimated that every 37 seconds, an adult person in the US dies because of a heart related condition. This is a high rate of death caused by heart diseases. Today, the lifestyles adopted by teenagers in the US has also put them at risk of developing heart conditions and stroke early in their lives. For example, teenagers smoke, do not exercise, take alcohol and eat foods with high calories. This has seen more teenagers develop heart conditions over the years on top of the fact that some of them are at risk because of their genetic makeup (Heidenreich, et.al. 2011). Therefore, the project will target adults and teenagers to ensure that the two groups receive information and the care needed to ensure that their risk of developing heart diseases and stroke is significantly reduced and that they have a prolonged life and also can lead healthy lives (Ustrell & Pe llisà ©, 2010). The focus in the two groups has been informed by the rate of heart diseases and stoke recorded in them, which calls for immediate attention to ensure that the problem does not get worse than it is. The
Monday, February 3, 2020
President John F. Kennedy's assassination Research Paper
President John F. Kennedy's assassination - Research Paper Example While the Warren Commission determined that Lee Harvey Oswald assassinated President Kennedy, many alternative accounts have been proposed.à This paper will examine at least two of the proposed accounts on President Kennedyââ¬â¢s assassination and further evaluate these accounts from the perspective of Hume (empiricism), Descartes (rationalism), and Kant (transcendental idealism). The two accounts that are examined in this paper are the findings of HSCA on the investigation of Kennedyââ¬â¢s assassination and the account of James Fetzer entitled ââ¬Å"Assassination Science.â⬠The account of HSCA stated that John Fitzgerald Kennedy being the 35th president of the U.S was shot dead on the November 22nd the year 1963 when riding in a motorcade in Dallas, Texas. According to its findings, Lee Harvey Oswald actually fired three gun shots at the then President John F. Kennedy. The 2nd and the 3rd shot that he fired struck the president and the 3rd shot was the one that killed the president. This account further stated that scientific acoustical proof recognized a high probability that more than one or two gunmen were involved at firing the gun shots at the president. The other scientific proof does not prevent the chances of two gunmen firing shots at the president. The scientific evidence thus negated some of the specific conspiracy allegations. The HSCA committee believed that based on the evidence available or presented to it, president Kennedy was probably assassinated because of a conspiracy or political scheme. However, the HSCA committee was not capable of identifying the other claimed gunman or the level/extent of the claimed conspiracy. Another reason provided by HSCA to have made the assassination possible was that the departments and agencies of the U.S administration performed with various competency degrees in the fulfillment of their duties. The president was thus not accorded adequate protection. The account presented by James Fetzer entit led ââ¬Å"Assassination Scienceâ⬠explained and reported the most important or vital scientific findings in the assassination study history of President John Fitzgerald Kennedy. The account comprises of evidence stipulating that some of the autopsy X-rays on the body of President Kennedy were fabricated to cover a huge blow-out to the back of the head of the deceased by a shot from in front. Assassination science account evidence suggest that other autopsy x-rays were altered by the imposition of a 6.5 mm metal object, which was not present on the original x-rays, photographs and diagrams that were supposed to be those of JFKââ¬â¢s brain were suspected to be the brain of someone else other then John Kennedy. James Fetzer further through his evidence claimed that the president alone was hit by at least four shots, one of which fired from in front went to his throat, the other fired from behind went to his back, and the remaining two fired from in front and behind went to his head. This evidence disapproved the magic bulled theory suggested by the HSCA report. Assassination science unveiled or discovered that in Dealey Plaza, for the duration of the assassination, an absolute minimum of around six shots were actually fired and that the Zapruder assassination film viewed by most people as the nearest account to absolute truth was edited extensively using a highly sophisticated or complex technique. The evidence presented by Fetzerââ¬â¢
Sunday, January 26, 2020
Importance Of Customer Service And Quality Control Tourism Essay
Importance Of Customer Service And Quality Control Tourism Essay Customer service and quality control is the most important part for the hotel business industry. The value of excellence in customer service will be acknowledge by this hotel. This hotels management will be introducing quality in customer service. The proposed hotel concept will definitely meet the customer satisfaction and will have satisfied customer. To ensure and keep the quality expected by now days customer, there is two aspects of quality in general with particular attention, design quality and the quality of conformity with design. The design quality is a concept implying the presentation of service directed to the needs of customer and hotel can satisfy customers demands. Our hotel will do market research in order to determine who their customers, and which of their demands require special attention. The quality of conformity with the design completes the first aspect because it represents the level to which service meets the demands of the market. The quality represents the satisfaction of the customers needs and in order to achieve it and keep it in time, we not only need a continuous research into the demands of the customers but also of our own capabilities. Such an approach would ensure the pursuing of constant improvements according to the demands of customer. Service concept This hotel will apply different method to improve their customer service . The delivery of service in this Hotel is dynamic and interactive in process based on the customers perspectives that is much more than trade of payment for a specific service. These features of this Hotel services are heterogeneity, perishabilty and simultaneity that always demand customers to be involved actively in supporting this established service value, through getting their own food in the buffet are, collaboratively working with the service staff and cooperating with the hotel management. There had been a volume of strategies applied by the hotel in order to evaluate the feedbacks of the customers about the service quality. From the implementation of information technology, market researches and some global businesses that puts excellent quality into customer service in order to achieve positive results (Ford et al, 1998). This Hotel will be aspiring to add its values to make the hotel a great place to relax and do business. The hotels core value is We achieve, cope, and exceed our consumers expectations. We will have the commitment for excellence and will provide the highest standards of fairness and integrity. We value the ideas, culture and diversity of people (BHA, 2002). While the advantages of the customer service quality have been recognized already, it is valuable to focus on the customer service quality which is dependent on the seminars, quality of trainings of a firm that experiences on the stages of exerted collaborative efforts. We respect the value and dignity of our customers as we develop our communities through motivating innovation, change and accountability. As we search for growth and knowledge by training. Guest Satisfaction Satisfaction of a customer is a business philosophy which tends to the creation of value for customers and demonstrating ability and responsibility to satisfy their needs. Quality of service and customer satisfaction are critical factors for success of any business (Gronoos, 1990; Parasuraman et al., 1988). As Valdani (2009) points out: enterprises exist because they have a customer to serve. The key to achieve sustainable advantage lies in delivering high quality service that results in satisfied customers (Shemwellet al, 1998). Quality of service and satisfaction of a customer are key factors to obtain competitive advantage and keep good relationship with customer. For management team of a hotel Nowadays one of the biggest challenges in the hotel industry is to provide and support customer satisfaction. Quality products and service is main requirements for customer in the hotel industry. The starting point of business is customer satisfaction. customers higher commitment and increase their return rate depends in positive relationships with the customer. Long-term and reciprocally advantageous relationships between customers and the hotel is becoming progressively important because of the highly positive correlation between guests overall satisfaction levels and the probability of their return to the same hotel (Choi Chu, 2001). management thinks that the hotels employee relations are good they will deliver satisfactory service to the guests. Hotel is dedicated to organize the pace for the hotel industry, increasing the bar on how it develops. Established according to diversity, the firm states that is the core values of the company in order to make an environment to make customers happy. It blends and mines the skills of its staff all over the world and takes care of their hotel guests. It is a commitment that starts at the top management, but also contributes to the tasks of each staff Our staff will do everything to ensure that you leave our hotel happy, so if there is a complaint, it is addressed with the utmost of haste. If your complaint remains unresolved or you leave disappointed, any one of our staff can invoke the 100% Guest Satisfaction Guarantee. This means that you will not have to pay for your room or the service in question. Our staff will do everything to ensure that you leave our hotel happy, so if there is a complaint, our customer service team will handle the complaint as soon as possible. If customers complaint remains unresolved or customer leave disappointed, any of our staff can solve the problem ,This means that you will not have to pay for your room or the service .To keep you coming back time and again, we strive to provide an exceptional service level at all times. This is our promise to youà ¢Ã¢â ¬Ã ¦ or your money back. Location The hotel will be located in heart of Birmingham where the close attractions include Bullring shopping centre, Birmingham royal ballet, Alexandra Theatre, Sea life centre and international convention centre. Main reason for booking a hotel room in a culturally established in western country and any hotel located to numerous sightseeing places and attractive visiting sites is a fast-look(Nadeau and Ryan, 2010, p-444). The guest can make the most out of their day, in this Hotel in Birmingham. The guest can go back to the hotel after spending the entire day with colleagues, family and friends, have a slumber party, have fun the comfortable amenities of the hotel. The basic hotel feature will be the city centre location that will be nearby Bull Ring wonderfully located hotel in the second largest city of England in Birmingham.. The hotel location will be very convenient for all the guests and visitors due to the short walking distance towards various attractive locations including the Na tional Sea Life Centre, National Indoor Arena, Colmorow Business District and International Convention Centre. Other entertainment, shopping and dining venues will also be closely available such as the Mailbox and Bullring. Additionally, the hotel location will also be convenient for traveling due to Birmingham International Airport around twenty minutes drive and Train Station that are closest to hotel with five-minute walk. Front office The guest services and front office are the most important part of a Hotel. As the representatives for the service keepers and experience if the main keys to their guest drivers satisfaction, these two departments are crucial to the continual efficiency of the brands, company and hotels in general. The guest services and front office provide the consistent guest relation, with the most miscellaneous operating experience in this Hotel in Birmingham. The guest service and front office are related avidly to service quality and the much information that establish comforting and warm memories to the entire visit of the guests. They make sure that their guests are comfortable while far from home; even if they are there for leisure, travel of business (Hannan and Freeman, 2000). The Front Office Department will have: Reception Guest Service Offices Bell Services Reservation Operators Executive Club Health and Recreation Centre and Business Centre. Our hotel will provide guest assistance with luggage, transportation etc.The reason of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. Staff of the Front Office Department often provides the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. Manager of the front office who will come under the direct supervision of the Director of Rooms and supervises the Front Office Department. Hospitality, warm welcome is very essential. Management team in front office will provide first and last impression. They will try to have longest contact with guest, Long term service, recognition of repeat guests, remember names, guest histories. Staff will be trained how to upselling or suggestive sell to a customer(eg. Suggest deluxe or suites). Housekeeping concept in hotel This hotel will be experiencing in housekeeping operation in the hospitality industry and effectively managing the housekeeping function and staff. The management team of the hotel will develop procedures, service standards and operational policies, planning and implementing effective control. Excellent relationship building and vendor negotiation skills and will provide soft skills training for all levels of manpower and managing large teams and motivate the team members which will meet the customer satisfaction. Core member of the team will involve in the planning and setting up of housekeeping department at this five star hotel and spa and relationship with team members to create a harmonized work environment and eye for detail combined with skills to plan and implement novel ideas that increases customer satisfaction. Most of the hotel have this problem, Pillow Cases Off, She et Off Bed or dirty, Lift Mattress Foot, Lift Mattress Head, unclean toilet , tiles, not been vacuum, unclean carpet, unclean bath,sower , not stoked up, unclean curtain etc. In our hotel in Birmingham we will make sure all the staff been trained properly about hospitality , service, deal with complains, customer needs and the above issue, we will try our best not to happen the above issue in our hotel Bedroom concept As a five star hotel will have luxury bedrooms and bedroom service. Normally hotel rooms are divided into six types: one bed room, two double bed room, two bed executive room, king bed room, king bed executive room, and suite in order to meet customers satisfaction this hotel will have 28m by 2 spacious rooms that features the signature of their brands with the ceiling is about three meters highs, ultra comfortable bed and oversized pillows as well as the roomy bath amenities and walk-in showers made by Bliss Spa. Each room is equipped with supplementary wifi Internet and a plug and play connectivity, which links most computer devices to the 42 inches LCD TV, turning the guest room into a high technology office as well as entertainment room. Quality Control Quality control is the case of failure of many hospitality organization. Quality control is relatively easy to manage. In our hotel we will make sure quality is gone be on top of the range. the importance of the effective management of the delivery of quality service is becoming more evident throughout all aspects of the service sector and especially in the hospitality industry. The quality of service in hotel industry is an important factor of successful business. Existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies. Similarly, the Ritz-Carlton hotel company, the recognized leader of the quality movement in the hotel industry, employs gold standards(their credo, motto, and basics) to communicate their commitment to quality service. Express Laundry Most probably in our hotel average guests stays at a hotel around two days, which makes getting laundry done a complicated matter. But our hotel will have Express Laundry. All shirts, blouses, socks, underwear, pants and other pieces of clothing, handed in before 8 p.m. will be returned fresh and clean that same evening. Check in and checkout This hotel will have a excellent check in system in place for the guest. The front office receptionist answer telephone and make reservation for the guest and will check the internet about reservation information . They also take messages and distribute mail both to guests and employees of the hotel. There is a special discount for the online customer so we encouraged our customer to book online. We will have a system to check out guest without causing any problem. Checkout procedures are essential for maintaining and growing our customer base that as the final impression that our customer will have of our hotel. We will ensure that our front office staff makes the most of this opportunity by developing a checklist for your checkout. This is one of way to meet customers satisfaction, keep customers loyalty. In our hotel there will a express check in and checkout system, so customer dont have to wait for check in or checkout in the front counter. Even with our improved departure process with Satellite Reception desks, some guests cannot spare the time to check-out in the morning. For our guests in a rush we offer Express Check-Out to save valuable time and ensure an efficient and accurate check-out, by offering the options of sending invoice by email, mail or a quick pick-up at the reception desk Bar service We will have bar area for the customer and there will be a restaurant in the same floor with open kitchen so customer can see directly how we take care of our customers food. We will have a live music show for our customer in every weekend and drinks for our customers and also open to public. We will have A large screen led TV on the other side of lobby. Sometimes, customers can watch football match whilst enjoying meal. High speed internet access This hotel will be providing high speed internet connection and hotel will have this following facilities: à à à à à à ¢-à ª High-Speed Internet connection in the entire building including the common areas. à à à à à à ¢-à ª Automatically assigns IP address via DHCP (Dynamically Host Control Protocol). à à à à à à ¢-à ª Always-on Internet no dialup just plug in and start to browse. à à à à à à ¢-à ª Each room is on its own Virtual Local Area Network (VLAN) connection thus protecting your data from other users. à à à à à à ¢-à ª Public internet protocol address assignment for VPN access. à à à à à à ¢-à ª Firewall protection. à à à à à à ¢-à ª 24 hour support service for technical assistance. à à à à à à ¢-à ª No additional software required to connect. Conclusion As the customer service quality is affected by different elements such as hotel management and staffs , in the case of this Hotel, it will be obvious that solely the training is not enough for excellent service quality (Ford et al, 1998). . The dedication to adaptability and leadership of the management on change are also valuable to service quality The possibility and feasibility of establishment of a new contemporary hotel in Birmingham will be successful. This new concept of the hotel is designed and planned with the new planning and designing in order to make the guests stay very comfortable with confidante and with satisfaction. This hotel in Birmingham Will be giving sufficient power to effectively contribute customer satisfaction.
Saturday, January 18, 2020
Romantics cautioned Essay
Whereas the great minds of the Enlightenment has placed great value on the pursuit and acquisition of knowledge, the Romantics cautioned that knowledge, unrestrained by a proper respect for the natural order, could lead to despair. There are several episodes in the book that point to the destructive power of knowledge that does not respect proper boundaries. The readerââ¬â¢s impression of Victor undergoes a transformation from a light, idyllic childhood, to a darker, more solitary figure pursing his passion by moonlight at Ingolstadt. His retelling of the story takes on a rushed, obsessive mood as he talks of nights in graveyards and charnel houses, foraging in the ground for human flesh and body parts. He remarks, ââ¬Å"I seem to have lost all soul or sensation but for this one pursuit.â⬠(Shelley 39) In his obsessive pursuit of knowledge and the power to create life, Frankenstein oversteps the boundaries of nature. In a moment of reflection, Frankenstein warns Walton, ââ¬Å"Learn from meâ⬠¦ how dangerous is the acquirement of knowledge and how much happier that man is who believes his native town to be the world, than he who aspires to become greater than his nature will allow.â⬠(Shelley 38) In a similar manner, the innocence and naivetà ¯Ã ¿Ã ½ of the monster undergoes a transformation while sitting outside the cottage increasing his knowledge from tales in Ruins of Empire. Retelling this new knowledge to Frankenstein, the monster laments, ââ¬Å"I could not conceive how one man could go forth to murder his fellow, or even why there were laws and governmentsâ⬠¦when I heard details of vice and bloodshed, my wonder ceased and I turned away in disgust and loathing.â⬠(Shelley 104) Having previously been enamored with the beauties of nature, and capability of man, the monster reflected a sense of disillusionment when he asked, ââ¬Å"Was man, indeed, at once so powerful, so virtuous and magnificent, yet so vicious and base?â⬠(Shelley 104) Perhaps the most powerful caution against knowledge that does not respect natural laws comes when Shelley invokes the themes of Genesis, and Miltonââ¬â¢s Paradise Lost. What more powerful image could there be to prove this point, than that of Adam and Eve disobeying Godââ¬â¢s laws, eating from the forbidden tree of knowledge, and being cast out of the Garden of Eden into the dark world? Shelleyââ¬â¢s portrayal of Victor and the monsterââ¬â¢s evolution seem to align the innocence of childhood with the Romantic themes of sentiment, emotion, and an idealized view of the world. Victorââ¬â¢s depiction of his childhood seems to be filled with hope and happiness. He retells fond memories of family and friends that appear in stark contrast to the path his life took after the death of his mother. Similarly, the monster is initially described as possessing a childlike inquisitiveness, innocent and optimistic, until the outside world changes him. ââ¬Å"I was benevolent and good; misery made me a fiend.â⬠(Shelley, 84) Experience and knowledge change both of these characters for the worse. It is only the return of a friend from Victorââ¬â¢s childhood, Henry Clerval, which can pull Victor out of his darkness and rekindle an appreciation for the beauties of nature. Romantics believed that people should look to the natural world around them in order to provide insight into their inner selves. (Spielvogel 152) Frankensteinââ¬â¢s obsessive and reclusive studies cause him to neglect correspondence with his family for two years, and it is only Clervalââ¬â¢s appearance that can draw him out of seclusion and into nature. Their explorations through the countryside restore life to Victor. His renewed appreciation for nature makes him temporarily forget the dark, destructive path he was on. Clerval is the epitome of a Romantic character, well read in books of chivalry and romance, a composer of heroic songs, and an author of tales of enchantment and knightly adventure. (Shelley 23) These are the themes of the Romantic Movement! Shelleyââ¬â¢s depiction of Victor and Clerval are not meant to be an indictment of education and knowledge, or even of science for that matter. According to Patricia Neal, Shelley ââ¬Å"considered education essential for improvement.â⬠(Neal) In fact, it is the knowledge the monster receives by reading great works of literature that allow him to develop a sense of awareness and truth about himself. Shelley cautions against the unrestrained quest for knowledge, as Victor warns Walton ââ¬Å"you seek for knowledge and wisdomâ⬠¦and I ardently hope that the gratification of your wishes may not be a serpent to sting you, as mine has been.â⬠(Shelley 15) It is the selfish pursuit of knowledge, to the detriment of an appreciation for natural beauty, which leads her characters down destructive paths. An important theme of Romantic literature, and one very present in Frankenstein, is the idea that the progression of industrialization would cause people to become estranged from their inner selves, their identity, and the natural world all around them. (Spielvogel 152) The Movement placed a great deal of emphasis on nature and a glorified past because the Industrial Revolution was destroying nature and creating a gloomy environment. Victor is so immersed in his selfish scientific pursuits that he becomes oblivious to natural beauty all around him, ââ¬Å"Never did the fields bestow a more plentiful harvest or the vines yield a more luxuriant vintage, but my eyes were insensible to the charms of nature.â⬠(Shelley 40) Waldmanââ¬â¢s characterization of scientists penetrating the depths of nature to discover its secrets, draws attention to industry and Scienceââ¬â¢s attempt to master the natural world, and the disruption of the delicate balance between humankind and nature that had existed in a previous era. (Shelley 33, Damyanov) The early days of the Industrial Revolution held so much promise and potential for improving civilization, but the results were not always so beneficial. Similarly, Victor had noble intentions when he began his research, but a lack of self-restraint meant the outcome was destructive. Shelley was alarmed by ââ¬Å"the absence of conscience, or awareness of implicit obligation to provide safeguards in scientific creations.â⬠(Neal) She was concerned about the long-term effects as Victor/mankind focused on his ability to manipulate nature, and lost sight of the bigger picture. The creation that held so much promise in the beginning, whether it was Shelleyââ¬â¢s monster or the Industrial Revolutionââ¬â¢s machines and science, had become a scourge upon society and a threat to its very existence. Shelley issues an eerie warning as the monster threatens the lives of Victorââ¬â¢s loved ones, ââ¬Å"Remember that I have powerâ⬠¦you are my creator, but I am the master.â⬠(Shelley 152). The countless adaptations of Frankenstein that have been drawn from the original, fail to capture the essence of the story and the societal conflict it addressed. Victor Frankensteinââ¬â¢s desire to challenge the laws of nature led him down a path of self-destruction. His pursuit of knowledge and glory consumed him as he lost sight of the larger purpose, and lost respect for the natural world. Shelley intended his story to be a lesson to a rapidly changing society. Originally applied to the Industrial Revolution, these same lessons are still appropriate to a contemporary society engaged in a Technological Revolution. Works Cited Bushi, Ruth. ââ¬Å"The author is become a creator-Godââ¬â¢ (Herder). The deification of creativityà in relation to ââ¬ËFrankenstein'â⬠October 15, 2002 http://www.kimwoodbridge.com
Friday, January 10, 2020
Godââ¬â¢s Word in Schools Essay
Currently our country is in moral decay because we are not raising our children under the authority of Godââ¬â¢s Word. For example, some parents feel as though their children should not have to do chores around the house. It is our responsibility as parents to educate our children on what Godââ¬â¢s Wordà says about all of lifeââ¬â¢s issues, including chores. In Jane Smileyââ¬â¢s, The Case Against Chores she attacks parents that have their kids do chores saying that it alienates children from the family, but it my family it brings us together because we all pitch in to get the job done. In 1 Samuel 16:11 it says when Samuel came to anoint David, he was in the field tending the sheep. He was doing his chores! This passage clearly indicates that God wants kids to do chores. Whether or not our kids do chores is not the biggest issue though. In the 1960ââ¬â¢s the U. S. Supreme Court decided to take prayer out of our schools. From that point on our country has seen a vast moral decay resulting in things such as AIDS and the murder of millions of innocent babies. Are we to blame the government for this? How about the school system? We need to look at ourselves as parents. Since our school systems are not going to allow the Word to be taught we parents must take up the sword and teach our children what God has to say about lifeââ¬â¢s major issues. Traditional family values are quickly becoming a thing of the past. In her article Ms. Smiley states, ââ¬Å"And donââ¬â¢t the parents love their children anyway, whether the children vacuum or not? â⬠This is insinuating that the only reason parentââ¬â¢s love their kids, is because of the work they do. To that I say itââ¬â¢s because we love our kids we assign them chores. This helps them learn responsibility. The Bible says, ââ¬Å"Train up a child in the way he should go: and when he is old, he will not depart from itâ⬠(Proverbs 22:6). Itââ¬â¢s not just about teaching our children what the Word says, but we must show them in our relationship with them. Ms. Smiley says in her article when she was taking care of her horse she saw the purpose of her labor. If we educate our children about Godââ¬â¢s Word they will see the purpose in everything they do. Colossians 3:23 says, ââ¬Å"And whatever you do work at it with all your heart, as working for the Lord, not for men. â⬠When Godââ¬â¢s Word is in our heart our entire life takes on new meaning. Ms. Smiley says in her article when she was a girl she had a problem with a teacher because she (Ms. Smiley) always did what she wanted to do. She had no responsibility. She would leave for school with her room a mess and return home and it would be cleaned up for her. Itââ¬â¢s clear that Godââ¬â¢s Word had not been taught to Ms. Smiley. The Bible says in Romans 13:1 that we are to submit ourselves to authority. Proverbs 15:33 tells us the fear of the LORD teaches a man wisdom. Had Ms. Smiley been taught the Word there would not have been a problem. In the case of Ms. Smiley we can see where our culture is going astray. We have gotten away from God in the home and in the schools and we now have one generation passing down their values (or lack thereof)à to another. In order to restore our country to what our founding fathers intended it to be we must start in the homes. We can do this by giving our kids chores, disciplining them when needed, telling them what they need to hear as opposed to what they want to hear, spending time with them, showing them love, and most importantly teaching them about our Heavenly Father. In doing so we can bring up a nation of young leaders who can restore this great land to what it once was, one nation under God with liberty and justice for all.
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